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Help Center

Getting started with Zeelo

Getting started with Zeelo

How to find and start using your transportation program

Getting Started

How to find my Workplace or School booking page?

How to add a rider to your account

"How to" articles

How to get information on my program before getting a pass

How to find my nearest pickup stop before getting a pass

Where can I check the timetable?

What pass types can I choose from? Which pass is best for me?

How do I get a receipt?

A step-by-step guide to booking your first trip

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Troubleshooting

I can't find the Passcode to access my company's or school's program page, get a pass or book my rides

I can't find a stop near me, can I suggest or request a stop or pickup?

My route / pass is sold out (Travel pass / Ride bundle / Daily pass)

I can't find my bus stop or route when getting a pass. Has it been moved or removed?

I can't see the pass or ticket type I was using previously

I can't find my program page

I can't see Travel Pass / Ride bundle when I set the Workplace/School as the pick-up

When will I get an update for my pick-up stop request?

Passes for a route have sold out, no more seats available - how to get a space or join a waiting list

When will passes (Travel Pass, Ride bundle, Daily pass or ticket) get released to start booking my seat on this program?

How do I purchase a Travel Pass for only 2, 3 or 4 days a week, you are only offering to pay for 5 days a week?

I want to report an inaccurate pick-up stop location or wrong stop name

How can I check a pass availability / there are still seats available on a route?

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