Is your usual pickup stop or route not showing or seems to be no longer on the list? This article explains the reasons for stop changes and how to find your new, updated location.
Follow these simple steps to check which stops are currently available on your program:
- Firstly, access your program page. See this article for more help.
- Open the stop finder to assess available stops. See this article for more help
If you cannot see a pickup stop on the map, please read on to understand why that might be happening:
- Check you are looking at the right program page. Check the most recent communications from Zeelo or your organization to ensure you have opened the most up-to-date program page. Program pages do not typically change for commute programs unless your company launches an entirely different type of service.
- Check if the program is still active. Check the most recent communications from Zeelo or your organization to ensure this program is still running.
- The stop has been removed from the program since you last used it. This is common for schools to reassess where to locate their pickups based on usage at the start of a new year. Check recent email communication from your employer / school or Zeelo that may give more detail about changes to the program. Get in touch with your organization if you think that might be the case, or use the Pick-up stop request (if the feature is active on your program). See this article for more information.