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Help Center

Bookings

Bookings

Making bookings, changing & cancelling

"How to" articles

How do I cancel or change a booking?

How far in advance can I book my rides? When will trips be available

How to get a pass and book rides on behalf of my child?

My child is unable to / won’t use the bus today

How to change the default stops linked to my pass?

How to share the booked rides and passes with your child for school

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Troubleshooting

I can't book on a trip

I was incorrectly deducted ride bundle credits

I can't change my booking

I can't book some trips, some times and dates are missing when I try to book

My pass didn't automatically book my rides (School Travel Pass)

A trip is fully booked, no seats/space available, my bus is full. How to check availability.

Do I need to book seats if I already have a Travel Pass or a Ride bundle?

Can my child use another route temporarily instead of their usual route?

How can I check I've correctly booked my child?

Can I book / repeat the same booking onto several days in one go?

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