This article explains how ride credits work and what to do if you've been incorrectly charged
How does a ride bundle work
You can purchase "Ride bundles" in the list of passes visible under the Travel Pass tab. Please note that Ride bundles are not always selected by your organization as a purchase option.
This type of pass gives flexibility to riders who wish to use their credits only on the days they go to work / school.
When you book a seat using a Ride bundle, 1 credits will be deducted for each leg you travel on.
a. For a program where you need to book ahead
Also referred to as "Booked" programs
On booked programs, the credit will be deducted when you make the booking.
For example, your morning trip from near your house to your office/school will deduct one credit. Your return trip from your office or school to your house will deduct one other credit.
If you decide not to travel, you need to cancel before the cut-off time chosen by your organization (this is shown when you book), and the corresponding number of credits will be added back to your balance.
If you use the "Repeat booking" screen to duplicate a booking onto other days, the corresponding amount of credits will be taken off your balance.
If you think you've been incorrectly charged when booking, please get in touch and we will look into this for you.
If the vehicle was very late and you decided to arrange another transport alternative after the cut-off time, please get in touch, and we will look into this for you.
b. For a program where you need to get a pass but don't need to book ahead
Also referred to as "Scan to board" programs
On Scan to board programs, the credit will be deducted when you board the vehicle and the driver scans your QR Code or RFID/NFC badge.
For example, your morning trip from near your house to your office/school will deduct one credit. Your return trip from your office/school back to your house will deduct one other credit.
If you think you've been incorrectly charged when boarding, please get in touch and we will look into this for you.