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Payments & refunds

Payments & refunds

Payment options, refunds policy & troubleshooting

"How to" articles

What payment options are available on my service? Can I pay monthly?

How to use a promo code

How to set up a Direct Debit

Commute refunds policy

School refunds policy

Can you use leftover credits on another route or transfer to the next school year?

Bursary promo code to get a pass or ticket – How to get and use your student discount

Refunds policy for severe service delays and no-shows

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Troubleshooting

I'm having problems paying for my ticket

Having trouble with my direct debit payment schedule

Having troubles setting up Direct Debit

I bought the wrong pass by mistake

Troubleshooting payment issues: You have been charged twice / Card declined or blocked / Direct Debit payment failed

I've been charged twice for my pass

How do I delete my payment card details?

How to cancel my pass if my child is not admitted or leaves the school / college

My pass has disappeared but it says I've already purchased it

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