This guide explains when your Direct Debit payments will be taken, what to do if a payment is taken earlier than expected, and how to resolve issues if you were charged for the wrong payment plan (e.g., 3 months instead of 9).
Why hasn't the payment been processed?
When you sign up, we initiate the payment with the bank on the specified date. However, please note that it may take up to six working days for the funds to be deducted from your account. Unfortunately, Zeelo does not have control over this timeframe, so we recommend reaching out to your bank for further assistance.
I can't remember the amounts or the payment dates.
Not to worry! We send a confirmation email each time a payment is processed or a new payment is set up. You can easily find these details by checking the inbox of the email address you used to sign up.
How can I cancel my direct debit?
If you wish to cancel your direct debit, please reach out to us beforehand so we can set up an alternative payment method. Please note that cancelling your direct debit will result in the loss of your pass and access to our services.
What is the reference I see on my bank statement for the direct debit payment?
Your bank statement will display 'Stripe/Zeelo Ltd' for the payment, making it easy for you to identify transactions made to us.
I accidentally cancelled my direct debit. What can I do now?
If you have accidentally cancelled your direct debit, please reach out to us using the form below to set up an alternative payment method. Keep in mind that cancelling your direct debit will result in the loss of your pass and access to our services. Contact us, and we will assist you in reinstating your access.