The best place to check your nearest stop is to visit your program page (rider app or web-app) and type your address in the stop finder tool.
1. Find your program
Type in your employer or school name in the search bar on the website or in the Rider App to access the program page.
More information on finding a Program page
2. Viewing all pickups available
Your organization can choose between different "rider experiences", and what you will see in the app will vary depending on this choice. We have listed below what you can expect from the 3 different types of "rider experience" we offer:
a. Program that requires booking a seat in advance (Most common)
Commonly referred to as a "Booked" program
On the Rider App:
- Select the "Book now" button on the Program page.
- A booking screen will open. Tap on "Select pick-up" to open a map and a list of all pickup stops available on this Program.
- Select a stop on the map or in the list, and check if the location is convenient to you. If you want to use this pickup, select Choose pickup.
- You will return to the booking page where you can now select the drop-off stop following the same process.
On the Web-app:
- You can start searching for a nearby stop by using your postcode or address. If you already know which pick-up you'd like to use, select it from the "Select a pick-up stop" dropdown on the right (only visible on larger screens).
- A pop-up will appear showing you the stops around the address.
- Select a stop on the map or in the list, and check if the location is convenient to you. If you want to use this pickup, select "Choose stop".
- You will return to the booking page where you can now select the drop-off stop.
b. Program that requires getting a pass, but you don't need to book seats in advance
Commonly referred to as a "Scan to board" program
On the Rider App:
- Select the "See stops & timetable" button on the Program page.
- A timetable screen will open. Tap on "Pick-up stop" to open a map and list of all pickup stops available on this Program.
- Select a stop on the map, in the list or search around your address, and check if the location is convenient to you. If you want to use this pickup, select "Select stop".
- You will return to the timetable page where you can now select the drop-off stop following the same process.
- Once both pick-up and drop-off are selected, a timetable will appear.
- You can then obtain your pass to begin using this program. There's no need to make a reservation in advance, and your pass will be valid for all stops shown on the Program map.
c. Program that doesn't require getting a pass or booking seats
Commonly referred to as a "Just board" program
On the Rider App:
- Select the "See timetable" button on the Program page.
- A timetable screen will appear. Click on "Pick-up stop" to access a map and a comprehensive list of all available pickup stops for this program.
- Choose a stop from the map or the list, or enter your address to find nearby options. Once you identify a stop that works for you, click on "Select stop" to proceed.
- You will be redirected back to the timetable page, where you can then proceed to select your drop-off stop using the same steps as before.
- Once you have selected both your pick-up and drop-off locations, the timetable will be displayed for your journey.
- You do not need to obtain a pass for a "Just board" program. To begin your journey, simply arrive at the pickup stop before the scheduled time. The driver will count passengers as they board. Please note that you may be asked to present a badge or ID, depending on the requirements set by your employer or school.
What to do if you can't find a convenient pickup near you
Your employer or school decide which pickups are available on their transportation program. Some of these organisation allow their users to request new pickup locations, typically on larger, residential programs. If your organisation is allowing users to submit stop request, you will find a button on the web-app. More about stop reqeusts in this article.