Your organisation has the option to activate a helpful feature that lets employees or students request new pick-up locations. Keep in mind, this feature isn't automatically turned on for all programs; it might not be available for yours, or it could be deactivated after a few months once your organisation has approved the routes. This way, everyone can enjoy a smoother and more personalised experience.
Follow these steps:
⚠️ This feature is only available on the web-app for now.
Once you have access to your program page, open the map & list of stops.
If the functionality to request stops has been activated by your organisation, you will see a button on top of the map to "Request new pick-up".
After suggesting a new stop, we will review the requests with your organisation periodically, and they will decide if they want to explore the route change.
When will I get an update on my Stop request?
Please note that this process can take time to complete (up to 90 days) as we will need to work with your employer/school and the bus operator to assess the feasibility and complete a risk assessment of the new pickup.
We will let you know the outcome of their decision as soon as your employer or school can validate the change and launch timeline.
Our customer care team isn't able to provide updates on our requests, but we're here to help with anything else you might need.