Payments & refunds
Payment options, refunds policy & troubleshooting
"How to" articles
- What payment options are available on my service? Can I pay monthly?
- How to use a promo code
- How to set up a Direct Debit
- Commute refunds policy
- School refunds policy (Travel pass / Ride bundle / Single-Return bookings)
- Can you use leftover credits on another route or transfer to the next school year?
- Bursary promo code to get a pass or ticket – How to get and use your student discount
- Refunds policy for severe service delays and no-shows
Troubleshooting
- I'm having problems paying for my ticket
- I've been granted a bursary promo code at my school / college but have already bought a travel pass / ride bundle, or already setup a direct debit
- Having trouble with my direct debit payment schedule
- Having troubles setting up Direct Debit
- I bought or booked the wrong pass / bundle / ticket by mistake. How can I change it to the correct one?
- Troubleshooting payment issues: You have been charged twice / Card declined or blocked / Direct Debit payment failed
- I've been charged twice for my pass
- How do I delete my payment card details?
- How to cancel my travel pass / ride bundle if my child is not admitted or leaves the school / college
- My pass has disappeared but it says I've already purchased it