Having troubles setting up Direct Debit

We're sorry you're having issues setting up a Direct Debit. Please read on to understand the cause of the issue and what to do.

1. The monthly amount calculated seems incorrect

The amount you see when you select the payment terms corresponds to the Travel Pass full amount divided by the number of months selected in the drop-down.

• Double-check the current payment term selected to make sure it matches what you want. Tap on the drop-down to select another payment term (if any other is available)
• Check how many riders are included in this purchase, as the amount you're seeing on the checkout page reflects the price for all riders.

2. I can't select the number of monthly payments I want

The amount of monthly payments is limited to the validity period of your Travel pass. This is to ensure that the full amount is paid before the Travel Pass expires. This is why you will see more options when you buy an Annual pass than if you buy a Termly pass. The monthly payment options available are 3 months / 6 months / 9 months.

3. I am waiting for my Direct Debit to be set up

It can take a few days for the confirmation of a Direct Debit to appear in your banking app.

It generally takes 3-10 business days to set up a new Direct Debit.