Skip to content
zeelo.co
  • There are no suggestions because the search field is empty.

My pass has disappeared but it says I've already purchased it

Paid for a pass but it's not showing in your account? If you try to buy it again and see an "already purchased" error, follow these steps to resolve the issue and make your pass appear.

I can't see my pass on the rider homepage

When you successfully complete a pass, it will be listed on the rider app homepage or in "My rides" on the web app. You can then select the pass to open a list of days available to book seats for (or for most schools, to review your bookings created automatically by our system).

If you can't see your passes on the rider app homepage or in "My rides" on the web-app, please try these troubleshooting steps first before contacting us:

  1. Log out of the rider app or the web app and log back in to ensure all of the data has been refreshed
  2. Make sure you're on the rider app homepage, or in "My rides" on the web-app.
  3. The Travel Pass or Ride bundle will be near the top of the screen ("Travel Pass" section on the app, "Manage your passes" on the web-app)

Cant find pass

I see the "You already have this pass" error message when you try to get the pass on the booking page

If you've tried returning to the program booking page and selected your stops/passenger/type of pass, and you're seeing "You already have this pass", this means you have:

  • Successfully purchased a pass (Travel Pass or Ride bundle). Now you need to navigate to the pass page details, where you can manage your bookings. Please follow the steps described below to navigate to this page.
  • You started the checkout flow, then abandoned it. You should wait 15 minutes for the booking window to expire before trying again. We're sorry for the inconvenience caused.