I bought or booked the wrong pass / bundle / ticket by mistake. How can I change it to the correct one?
Accidentally purchased the wrong travel pass / term / annual pass / ride bundle or selected the incorrect route? Here’s how to cancel and rebook the correct pass / ticket.
If you have made a genuine mistake while obtaining your pass, we understand that errors can happen. We would like to encourage you to contact our dedicated team for help. Our goal is to help you rectify the situation as smoothly as possible.
To initiate the process, please visit the support page. When you get in touch, provide as many details as possible to help us better understand your situation and give you the most effective support. The Customer Care team will review your request and get in touch with you within 24 hours to discuss the next steps. We appreciate your patience and look forward to helping you resolve this matter promptly.