When you can't find a pass or ticket type you previously used or bought, this is usually because your employer/school has decided to retire or remove this option. In this case, you need to get an alternative type of pass or ticket.
Follow these steps to check which type of passes are currently available on your program:
- Access your program page. See this article for more help.
- Select your pick-up and drop-off stop.
- Select a passenger type and number.
- Available passes will appear.
If you cannot see a type of pass you were expecting to see, please read on to understand why that might be happening:
- Ensure you are on the correct program page. Review the latest communications from Zeelo or your organization to confirm that you have accessed the most current version of the program page. Typically, program pages remain consistent for commute services unless your organization introduces a new type of service.
- Verify the program's current status. Refer to the latest updates from Zeelo or your organization to confirm that the program is still operational.
- The pass type you are looking for may have been removed from the program since your last access. It is not uncommon for organizations to periodically evaluate and adjust the types of passes available to riders. For instance, an organization might choose to discontinue offering Ride bundles after a trial period to better align with the needs of its users.