Kura by Zeelo Help articles

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Kura by Zeelo Help articles

Observers and Passengers

Observers and Passengers

Explore our guides and FAQs to make the most of the Kura Observer app, Passenger app, and Portal. Click here to learn more.

Prices, Billing, Fobs and Lost Property

Do I have to sign up and pay for a set period of time or can I pay per journey?

Adding tokens to a passenger profile via the app

Manage payment via the app

What are Tokens

Why is payment not working in the app?

Where can I get a replacement card or fob?

How to change your payment details

Manage payment via the Portal

Do I have to pay for all my journeys all at once?

Will I be charged if I need to cancel a trip?

How do I report lost property?

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Viewing a Journey

Tracking a journey via the Portal

Information in the app does not appear to be updating

Tracking a journey via the app

How do I know I am receiving up to date live information regarding a journey?

Boarding with QR codes

How do I view my booking on the Kura portal?

How do I view my booking on the Kura app?

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Creating an Account and Installing the App

Observer Mobile App Guides

Issues signing-up or logging in on a device used by multiple account holders

What happens if I have not opened my ‘ Welcome to Kura’ email and linked within seven days?

Password Complexity Requirements

My account won’t link

Linking Required

How do I update the Kura App?

How do I get a new link code?

Where can I find instructions on how to use the app?

How do I register for Kura and get a Kura Account?

How do I change my Kura password?

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Notifications from the Kura App

Not boarded to the expected schedule

How do I view notifications and messages in the app?

Making or Changing a Booking

Why am I receiving an error message stating 'There was an error in confirming your booking'

Can I make a booking at short notice?

Can I change the pick up and drop off location after I have made a booking via the app ?

What happens if I need to cancel a booking on the day?

How to remove journeys in the portal

Why am I receiving the message that I have not met the minimum purchase quantity?

When can I book for the next academic year?

Does Kura know when the school is closed for the school holidays?

How to Book on the Portal

Why do I have to pick the school as the drop off in the morning. Isn’t that obvious?

Does Kura know when the organisation is closed?

How to remove journeys in the app

Do I need two separate accounts if I need to make bookings for more than one passenger on different routes?

How do I book a single trip which I do not want to repeat?

How Do I Make a Booking in the Kura app?

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