Information in the app does not appear to be updating

If the app seems frozen or is not showing updated journey details as usual please restart the app. 

The following articles explain how this can be done depending on if you are using an android or ios device

ios: https://support.apple.com/en-gb/HT201330

Android: https://support.google.com/android/answer/9079646?hl=en-GB

If the usual activity does not resume after restarting the app you may need to clear your cache memory from your device. Please follow one of these links below depending on your device

ios: support.apple.com/en-gb/HT201265

Android: https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android