When the driver tracking shows some inaccuracies or temporarily becomes unavailable, this is usually because the driver is driving through an area with poor signal or their device is unable to send their location currently
Sometimes you may experience that the tracking is showing some inaccuracies (the vehicle is showing somewhere else), the button to open tracking is disabled, or when the tracking page opens, the vehicle location can't be displayed.
Here are some reasons why it might be happening and what to do.
The driver hasn't started the trip in the driver app
Drivers are required to start the trip when they leave the depot, so the availability of the vehicle tracking will vary based on the distance they have to drive.
If they forget to start the trip 30 minutes before the first pickup, our team will have already been alerted, and we will contact the operator to rectify the issue.
The driver is driving through an area of low signal
When the driver goes through an area of low signal, which is quite common in some region, we will momentarily lose the ability to track the driver. The tracking will resume as soon as their device gets back online.