Do you need help with an emergency situation?
If you need any assistance with a transportation program please get in touch using the appropriate channel.
For non-urgent enquiries
Please fill in this form and someone from our customer care team will be in touch usually within 24 hours.
Examples of non-urgent queries:
- General question regarding your program, the Rider App or the Web-app
- You need help booking onto a future trip that's 24+ hours away
- You have a question about the terms and conditions of the program you wish to book
For urgent / time sensitive enquiries
Please call our dedicated customer care team on 0330 808 3306 (UK) or +17165752271 (US), where a member of the team will be on hand to help you within a few minutes.
Examples of urgent queries:
- Your vehicle has a severe delay
- Your bus hasn't turned up at your stop
- Your bus has broken down
- You are trying to book for a trip that's happening within the next hour
- You have left something behind on the bus