Is your bus significantly late or do you think it hasn't turned up? Here are the immediate steps to take, including how to check live tracking and how to contact us for urgent assistance.
First of all, we're really sorry about the vehicle not showing up when you thought it would.
Here's how to get assistance.
1. Confirm your pickup details
Open the Rider app, Web-app, or your confirmation email and make sure the following are correct:
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Pickup date
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Pickup time
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Pickup location
It’s easy to mistake the time or stop, especially if you’ve booked multiple trips — a quick check can save time.
2. Need help? Get in touch
If the issue is on our side, we’ll do everything we can to get you to your destination.
You can reach us quickly through Live Chat in the Rider app or on the Web-app — this is the quickest to get help in this sort of situation.