Experiencing issues like the app or the web-app not loading, buttons not working, crashes or persistent "something went wrong" errors? Try these general troubleshooting steps to get things working again.
We're sorry you've encountered a technical issue with our rider app or web app. While our technical team uses tools to automatically detect such problems, your feedback is incredibly valuable in helping us identify and resolve issues more effectively. Please provide us with detailed information about the problem you're experiencing, including any error messages, steps to reproduce the issue, and when it occurred. Your input helps us improve our service and ensures a smoother experience for all users.
Here are the next steps to help us assist you further. Before reporting a bug, we recommend taking the following actions to ensure that we have all the necessary information to address your issue effectively:
Rider app users:
1. Check for Updates (app users): Ensure that your app is updated to the latest version. Developers frequently release updates that include bug fixes and performance improvements. If you’re using the web app, make sure your browser is also up to date.
2. Reinstall the App (app users): If you are experiencing persistent issues, try uninstalling and then reinstalling the app. This can resolve problems caused by corrupted files or settings.
Web-app users:
- Try logging out and login again to your account.
- Try to "hard refresh" your browser's tab.
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- Windows users: hold down Ctrl and then press F5 on your keyboard.
- Mac users: hold down Cmd and Shift and then press R on your keyboard.
What to do if these steps don't work?
1. Document the Steps: Follow the sequence of actions that led to the bug or crash. Note the specific steps you took, as well as any interactions with the app that may have contributed to the issue.
2. Write down error messages you're seeing: If you receive any error messages, take a screenshot or write them down. This information is crucial for our technical team to diagnose the problem accurately.
3. Note the time and date: Record when the issue occurred. Providing a timestamp can help us track the problem more efficiently.
4. Let us know which device you're using and app version if applicable.
If you're ready to report the issue and provide us with the necessary details, please Get in touch. By doing so, you will help us gather all the relevant information we need to investigate the problem thoroughly. Make sure to include all the details you documented earlier. The more information you provide, the better equipped our technical team will be to diagnose and resolve the issue swiftly.
We appreciate your cooperation and look forward to assisting you in improving your experience with our app.