I can't book some trips, some times and dates are missing when I try to book
This article explains why outbound or return trips may not be available and provides guidance on how to book them successfully.
If you have opened your Travel Pass or Ride bundle page and reviewed the list of dates and times available, you may sometimes notice that the dates only cover a couple of weeks in the future or perhaps display one school term.
Additional dates haven't been added to the schedule yet
This is usually because Zeelo's admin team is only scheduling a limited number of days at once, in agreement with your organisation. This scheduling approach allows for better management of transportation resources and ensures that the service aligns with your organisation’s specific needs. By working closely with your organisation, Zeelo can effectively coordinate the available travel dates based on demand and operational capacity. If you're looking for dates beyond those currently displayed, it might be helpful to keep an eye on the program description page, as it frequently provides updates on when additional dates will be added. This ensures that you stay informed and can plan your travel accordingly.
- Check the program description page, which may indicate when more dates get added during the week.
- If you are using a Travel Pass with auto-booking, you will automatically get booked as soon as the dates are scheduled.
The trip may have been cancelled
If a travel time seems to be missing from the list of options, it could be because the trip has been cancelled, though this is unusual and should have been communicated to you if you're a pass holder.
Am I not seeing the trip because it is fully booked?
No, even if the trip is fully booked, you will be able to see it in the drop-down; you just won't be able to select it to book it.
Something doesn't look right?
If you're unsure and think something doesn't look right, then get in touch and we will try help.