When purchasing a Ride Bundle (eg "50 rides",...), you can decide to activate the Auto top-up feature at checkout. You will not see this option if your employer/school has decided not to sell Ride bundles. You cannot activate Auto top-up when purchasing with Apple Pay.
Here's how it works:
1. Buy a Ride Bundle
Purchase a Ride bundle. If you need help with this, read this article.
2. Activate the Auto top-up feature
When buying a Ride bundle, you will see a toggle on the payment page.
The Auto top-up will add the same amount of credits to your bundle every time your balance drops to 2 or fewer credits. You will receive an email confirmation when this happens.
So if you're buying a "30 rides" bundle, 30 additional credits will be added when the balance reaches 2 or less.
3. Changing the payment card associated with Auto top-up
You can change the payment card associated with Auto top-up anytime.
On the Rider app homepage (or "My rides" in the Web-app):
- Select the Ride bundle that has Auto top-up activated.
- Select the Auto top-up section
- Change the payment card associated with Auto top-up. Next time Auto top-up gets triggered, this card will be charged.
4. Deactivating Auto top-up
You can turn Auto top-up ON or OFF anytime.
On the Rider app homepage (or "My rides" in the Web-app):
- Select the Ride bundle that has Auto top-up activated.
- Select the Auto top-up section
- Cancel Auto top-up
If Auto top-up fails
If the Auto Top-up doesn’t work, you may have insufficient balance in your account. You will receive an email notification to inform you that the top-up failed, and that you will need to add more credits manually by purchasing another Ride bundle.
If you prefer to top up manually without using the Auto top-up feature
You will see a row of top-up buttons on your home screen and on your ride bundle screen, allowing you to top up for different amounts (the amount will match the ride bundle's amount available on the program page). Tap on a bundle to directly take you to the checkout page when you confirm the purchase using the payment option of your choice.