I can't find my bus stop or route when getting a pass. Has it been moved or removed?

Follow these simple steps to check which stops are currently available on your program:

If you cannot see a pickup stop on the map, please read on to understand why that might be happening:

Check you are looking at the correct program page. Check the most recent communications from Zeelo or your organisation to ensure you have opened the most up-to-date program page. Program pages do not typically change for commute programs unless your company launches an entirely different type of service.
Check if the program is still active. Check the most recent communications from Zeelo or your organisation to ensure this program is still running.
The stop has been removed from the program since you last used it. This is common for schools to reassess where to locate their pickups based on usage at the start of a new year. Check recent email communication from your employer/school, or Zeelo, that may provide more details about changes to the program. Contact your organisation if you think that might be the case, or use the Pick-up stop request feature (if it is active on your program). See this article for more information.

Is your usual pickup stop or route not showing or seems to be no longer on the list? This article explains the reasons for stop changes and how to find your new, updated location.