I can't log in to my account
Learn what to do if you're having trouble logging in, have forgotten your password, or your email/phone number is already registered. This guide also helps resolve issues with social logins like Apple ID.
Please follow these troubleshooting tips first:
- Please check that you're on the latest Rider app version (for app users) and upgrade if needed. This is to avoid experiencing any bugs related to older versions.
- Make sure you're trying to log in using the correct login method. There are several ways to create an account with Zeelo (Google, Apple ID, Facebook, Email, SSO), and you must use the same method when you need to log in to your account again. If you log in and your account doesn't show any of your passes or bookings on the home-screen, you might have used the wrong method to log in.
- You're being directed to a Login screen after entering your email, but your password isn't recognised. That means there's an existing account matching this email, but the password is incorrect. Try resetting your password if you cannot remember it by tapping on "Forgotten password?" and following the instructions.
- Did you request for your account to be deleted previously? In this case, you will need to create a new account. You should be able to use the same email & phone number for the new account.
Other questions we sometimes get asked:
Do I need to create a new account for the new school year or if the program changes? No, your account will remain valid, and you can purchase a new pass from the booking page used by the school this year.
What do if this doesn't work
If you cannot access your account after trying all of these steps, please get in touch with our team.