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Can my child use another route temporarily instead of their usual route?

What to do if your child needs to use another route as a one-off (e.g sleeping at a friend or other personal circumstances)?

If your child temporarily needs to use another route that they don't already have a pass for, we would like to ask you to purchase a Day pass or Day ticket (Single or Return) from the School Program page. This is to ensure your child is not boarding an unauthorised vehicle and potentially taking up the seat of another child.

What if my school is not using Day passes?

Please get in touch with our customer care team to see if we can accommodate your request.