How to create notifications

1. Select ‘Routes’ from the main side menu bar:

2. Select ‘default settings':

3. Select the notifications tab and select the new default notification button:

4. Click on the Trigger type drop-down box and select the notification you wish to create first:

Select the audience and adjust the time if required:

A suggested headline and message will appear, but it can be edited as required.

and can be used to insert personalisation into the messages.

When all required notifications have been created, select SAVE:

Sending live journey notifications:

Select the route for which you wish to send a notification and click on ‘Calendar’

Select ‘View journey’

Click on ‘Send notification’:

Select the audience for the notification from the drop-down list:

Observers- allows for observers for a single passenger to be notified

All observers – all observers of all passengers booked on or using the journey

Downstream Observers – this excludes observers of passengers who have already been disembarked

Driver – sends the notification to the driver’s device

For the observer option, select the passenger to whose observers you want to send the notification, then type a message as required using no more than 150 characters:

For the All Observers, Downstream Observers and Driver option, just type a message as required using no more than 150 characters

Click ‘Send’ to send the message: