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Observers and Passengers
Explore our guides and FAQs to make the most of the Kura Observer app, Passenger app, and Portal. Click here to learn more.
Prices, Billing, Fobs and Lost Property
- Do I have to sign up and pay for a set period of time or can I pay per journey?
- Adding tokens to a passenger profile via the app
- Manage payment via the app
- What are Tokens
- Why is payment not working in the app?
- Where can I get a replacement card or fob?
- How to change your payment details
- Manage payment via the Portal
- Do I have to pay for all my journeys all at once?
- Will I be charged if I need to cancel a trip?
- How do I report lost property?
Viewing a Journey
Creating an Account and Installing the App
- Observer Mobile App Guides
- Issues signing-up or logging in on a device used by multiple account holders
- What happens if I have not opened my ‘ Welcome to Kura’ email and linked within seven days?
- Password Complexity Requirements
- My account won’t link
- Linking Required
- How do I update the Kura App?
- How do I get a new link code?
- Where can I find instructions on how to use the app?
- How do I register for Kura and get a Kura Account?
- How do I change my Kura password?
Notifications from the Kura App
Making or Changing a Booking
- Why am I receiving an error message stating 'There was an error in confirming your booking'
- Can I change the pick up and drop off location after I have made a booking via the app ?
- Can I make a booking at short notice?
- What happens if I need to cancel a booking on the day?
- How to remove journeys in the portal
- Why am I receiving the message that I have not met the minimum purchase quantity?
- When can I book for the next academic year?
- How to Book on the Portal
- Why do I have to pick the school as the drop off in the morning. Isn’t that obvious?
- Does Kura know when the organisation is closed?
- How to remove journeys in the app
- Do I need two separate accounts if I need to make bookings for more than one passenger on different routes?
- How do I book a single trip which I do not want to repeat?
- How Do I Make a Booking in the Kura app?