What to do if the tracking button is disabled
Sometimes you may experience that the tracking is disabled or when the tracking page opens the vehicle location can't be displayed.
Here's some reason why it might be happening and what to do.
The driver hasn't started the trip
Drivers are required to start the trip when they leave the depot, so the availability of the vehicle tracking will vary based on the distance they have to drive.
If they forget to start the trip 30min before the first pickup, our team will have already been alerted and we will contact the operator to rectify the issue.
The driver is driving through an area of low signal
When the drivers goes through an area of low signal -which is quite common- we will momentarily lose the ability to track the driver. The tracking will resume as soon as their device gets back online.
Do you need further help?