Do you need help with an emergency situation?
If you need any assistance with a transportation program please get in touch using the appropriate channel.
For non-urgent enquiries
Please fill in this form and someone from our customer care team will be in touch usually within 24 hours.
Examples of non-urgent queries:
- General question regarding your program, the Rider App or the Web-app
- You need help booking onto a future trip that's 24+ hours away
- You have a question about the terms and conditions of the program you wish to book
For urgent / time sensitive enquiries
Please call our dedicated customer care team on 0330 808 3306 (UK) or +17165752271 (US), where a member of the team will be on hand to help you within a few minutes.
Examples of urgent queries:
- Your vehicle has a severe delay
- Your bus hasn't turned up at your stop
- Your bus has broken down
- You are trying to book for a trip that's happening within the next hour
- You have left something behind on the bus
Do you need further help?
Did this answer your questions? If not you can fill in this form and someone from our customer care team will be in touch within 24 hours, if it is urgent then please follow steps on this article here