My bus hasn't showed up

What to do in the unlikely event a vehicle didn't arrive

First of all, we're really sorry about the vehicle not showing up when you thought it would.

Here's how to get assistance - 

1. Double check you have the correct pickup date and time

Open the Rider app / Web-app / Confirmation email and double check:

• the pickup date
• the pickup time
• the pickup location

2. Get in touch with us

If we're responsible, we'll take the necessary steps to ensure you reach your destination.