Helping you find your pickup location
We usually do our best to choose an obvious & convenient pickup location, but sometimes you may be unsure where to wait for the shuttle.
a. Program that requires booking a seat in advance (Most common)
On the Rider App (iOS & Android)
- Open the Homescreen
- Your bookings are displayed at the top in a carousel you can swipe through
- Your pickup is highlighted by an purple link
- Click on the link will open a map helping locate the pickup point.
On the Web-app:
- Open "My rides" once you are logged in
- Your bookings are listed when you scroll down the page
- On each booking, you can tap the link to open the pickup or dropoff location
- A map will open showing the pickup
b. Program that requires getting a pass, but not booking seats
Commonly referred as a "Scan to board" program
On the Rider App:
- Open your Travel Pass on the homescreen
- Select the timetable button
- Select a pickup & dropoff to check the stop location
On the Web-app:
- Open "My rides" once you are logged in
- Select your Travel Pass
- Select the timetable button
- Select a pickup & dropoff and use the [Map] button to open a map showing the stop location
c. Program that doesn't require a pass nor booking seats
Commonly referred as a "Just board" program
On the Rider App:
- Select the "See timetable" button on the Program page.
- A timetable screen will open. Tap on "Pick-up stop" to open a map and list of all pickup stops available on this Program.
- Select a stop on the map, in the list or search around your address, and check if the location is convenient to you.
On the Web-app
- Select the "See timetable" button on the Program page.
- Select a pickup & dropoff and use the [Map] button to open a map showing the stop location
Do you need further help?