Using the "Follow my ride" feature to get updates about your booked trip
You can allow up to 3 contacts to follow your account so they receive updates on the progress of a trip.
"Followers" will be receiving the following notification:
- Reminder before the trip begins, including a link to track the vehicle
- Notification of boarding
- Notification of dropoff at destination
If a rider doesn't board a trip they're booked on (e.g., they might be sick), you will receive a notification if the driver departs from their pickup and that rider was not scanned on. We always advise riders to cancel their booking if they're unable to board so that the driver is not waiting for them and delaying the trip.
How to add followers
You can click here for a step-by-step video guide on how to add followers or you follow the steps below:
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In your Travel Pass or Ride Bundle, tap 'Follow my rides' where you'll be able to add up to 3 followers contact detail, edit their details and remove them.
If you have any questions please complete this form and someone from our customer care team will be in touch usually within 24 hours